What you’re saying is…” However, recent research that we conducted suggests that these behaviors fall far short of describing good listening skills. In fact, much management advice on listening suggests doing these very things – encouraging listeners to remain quiet, nod and “mm-hmm” encouragingly, and then repeat back to the talker something like, “So, let me make sure I understand. Being able to repeat what others have said, practically word-for-word.Letting others know you’re listening through facial expressions and verbal sounds (“Mmm-hmm”).In our experience, most people think good listening comes down to doing three things: People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. Chances are you think you’re a good listener.
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